Refund policy

Returns & Refund Policy

Last Updated: 09/04/2026

At Zuzus Trove, we want you to love what you ordered. If something isn't right, we're here to help. Please read the sections below carefully — Returns and Refunds are handled separately.

Part A — Returns

Return Window

We accept returns within 7 calendar days from the date your order is delivered.

Return Eligibility

To be eligible for a return, the item must be:

  • Unworn and unused
  • In the same condition as you received it
  • In its original packaging (if applicable)

Items that show signs of wear, damage by the customer, or alteration are not eligible for return.

How to Initiate a Return

  1. Contact us within 7 days of delivery via:
  2. Share your order number and reason for the return.
  3. We will confirm your return request and provide instructions.
  4. Ship the item back to us at the address below.

Return Shipping

Return shipping is handled and paid by the buyer. We recommend using a trackable shipping service. We are not responsible for items lost in return transit.

Return Address

Prabu General Trading (Zuzus Trove)
212 Ramalingam Road, RS Puram
Coimbatore – 641002
Tamil Nadu, India

Inspection

Once we receive your returned item, we will inspect it within 3 business days. We will notify you by email or WhatsApp whether your return has been accepted or rejected.

Damages and Incorrect Items

Please inspect your parcel immediately upon arrival. If you receive a damaged, defective, or incorrect item, contact us right away with photos of the issue. Do not discard the packaging until the matter is resolved. Damaged/incorrect item claims must be raised within 48 hours of delivery.

Part B — Refunds

Store Credit (Default)

For eligible returns, we issue a store credit (coupon code) for the value of the returned item. This coupon can be used on any future purchase at zuzustrove.com and does not expire.

No restocking fee is charged on returns.

Cash Refund (Exceptions Only)

Cash refunds to your original payment method are issued only in the following cases:

  • The product arrived damaged (manufacturing defect or shipping damage)
  • The product received was incorrect (wrong item shipped)

To claim a cash refund, contact us via WhatsApp or email with photographic evidence within 48 hours of delivery.

COD Order Refunds

For Cash on Delivery orders eligible for a cash refund (damaged/incorrect items only), the refund will be processed via bank transfer (NEFT/IMPS). You will need to provide your bank account details (account number, IFSC code, account holder name) when initiating the refund.

Refund Processing Time

  • Store credit: Issued within 7 business days of receiving and inspecting the returned item.
  • Cash refund (prepaid orders): Processed within 7 business days. It may take an additional 5–10 business days to reflect in your account depending on your bank or payment provider.
  • Cash refund (COD orders): Bank transfer initiated within 7 business days of inspection.

Exchanges

At this time, we do not offer direct exchanges. If you'd like a different item, please initiate a return for a store credit and place a new order.

Non-Returnable Items

The following items cannot be returned:

  • Items returned after the 7-day return window
  • Items that have been worn, used, or altered
  • Items without original packaging (where applicable)
  • Sale/clearance items (if explicitly marked as final sale at the time of purchase)

Questions?

For any questions about returns or refunds, reach out to us: